Rachelle Ellington


Ellis*Edge2Learn

Performance Strategist

Rachelle began her career in the multifamily industry, starting onsite. After an excellent record in asset financials and team development, she was provided the opportunity to serve as a Regional Training Manager. During the last 9 years, her skills have been successful in evaluating the needs of learning content, course design, and facilitation on all platforms. Rachelle is also a Certified Development Dimensions International Facilitator (DDI).


Rachelle joined the Ellis/Edge2Learn team in 2019 as a Performance Strategist. Her vast experience and skills in dealing with internal and external customers, including how onsite performance can impact business results, allow her to aid our clients in developing action plans that lead to loyal customers and employees. 


On a personal note, Rachelle grew up in New Mexico where she attended the University of New Mexico and Eastern New Mexico University. Rachelle lives in Austin with her husband and two dogs, her two Golden Retrievers Dallas and Annie. In her spare time, she enjoys painting, healthy cooking, doing home improvement projects with her husband, and having fun with her nieces and nephews.

Customer Service | What already does and what WILL set you apart?


I bet you’ve got some answers for me considering the people you serve and communities you maintain. So what is it that I can share to take it next level? Well, I have some tricks up my sleeve but also want to hear what has made you successful. Join me to champion Customer Service together as 1! We have our purpose and today let’s lean on each other to provide an experience that competitors envy and the people you serve cherish and appreciate. Hey Maintenance! Did you know you’re THE untapped resource?